English

The e-Citizen Programme (Burger@Overheid.nl) has been closed on 31 December 2007. The e-Citizen Charter, the WebAward and the Citizen’s Panel are continued by Citizenlink (Burgerlink), which also runs the Quality Charter project. More information: www.burgerlink.nl

 

e-Citizen Charter: Winner of the European e-Democracy Award 2007 (Global e-Democracy Forum, Paris, October 2007) and Finalist of the European e-Government Awards 2007 (Ministerial e-Government Conference, Lisbon, September 2007).

e-Citizen Charter

To date the e-Citizen Charter has been translated in several languages. The text can be downloaded in two forms:

• a summary (the 10 principles)
• the complete workbook

Link to translations

International workshops

An award is not only an honour for the recipient, but also an incentive to share experiences. Our e-Citizen Charter has been adopted as a standard for public service delivery on all levels of Dutch government. This is the result of an awareness and take-up campaign, in which the Workbook e-Citizen Charter is a central instrument. It has been used in workshops and training courses for politicians, managers and civil servants to stress the importance of: 

• a common standard for quality requirements in order to support interoperability;
• cooperation between government agencies to guarantee integrated services;
• citizen centricity as a condition for take up and e-Inclusion.

The workshop approach we took in The Netherlands might be worthwhile repeating in other countries. On request the e-Citizen Programme can give presentations or organize workshops (tailored to national of local needs).

Contact 

M.J. (Matt) Poelmans 
Director, e-Citizen Programme (ICTU)
Office: Wilhelmina van Pruisenweg 104, 2595 AN THE HAGUE
Mail: P.O. Box 84011, NL - 2508 AA THE HAGUE
Phone: +31 708887957
Cell phone: +31 618307828
E-mail: matt.poelmans@ictu.nl
Internet: www.burger.overheid.nl

 Speaker Info Matt Poelmans (Pdf, 168 Kb)

Link to workbook e-Citizen Charter